Overview: 

Be an expert in establishing operations & quality management methods

This course covers:

  • Introduction to operations and services management
  • Implement quality policies
  • Tools and methods for analytic studies
  • Re-engineering product and process design:
    Business process reengineering
  • Capacity-building strategies
  • Strategic approaches to inventory management
  • Strategies for operation and facilities management
  • Project management and planning
  • Case study and discussion